
Connecting with Customers, Mindfully
In today’s ever-connected, busy, online world, regular customer…

AI is great – if accuracy is optional
Significant players in tech seem to have adopted AI as a religion.…

Emotion in Market Research
Are you confident your market insights are telling the full story?…

The Evolving Role of the CRO
Sales is hard!
Many Sales leaders set new stretch goals…

The Power of Memorable Customer Service: Stories That Stick
When Jenna Whelan and I facilitate white-glove service trainings,…

Simple is Better: A Life Lesson from My Kitten
I recently adopted a kitten — the cutest little mischief-maker.…

The Power of Transparency: Building Trust Through Clarity
While conducting qualitative research interviews, I often hear…

Breaking Barriers Together: An Evening with First Officer Anastasia Messmore
Last week, I had the privilege of gathering with colleagues and…

Reddit, Research, and the Rise of Unconventional Information Sources
When was the last time you Googled a company? Probably sometime…