The Potential of Customer References and Word of Mouth

Advertising campaigns flood every inch of our lives in today’s fast-paced digital age, and finding trustworthy information can be overwhelming. As a customer looking for high-quality dining experiences, I recently began using Yelp more, an…

Client Service Takes a Hit when Triple Booking Yourself for Meetings

In today's fast-paced world, juggling multiple tasks and meetings has become the norm for many professionals. While it may seem like a way to be more efficient (which I’ve now heard from several clients), it’s dangerous to triple-book your…

Connecting Over Caps

This year, I was fortunate enough to participate in two opportunities to reduce landfill and litter: one in my community and another with my Ideba team near Sanibel Island, the “Seashell Capital of the World.” Surprising or not, in the…

Two critical lessons in exceptional service from episode 9 of The Bear

After the intensity of The Bear season 1 on Hulu – the ferocity and volume of dialogue, tight framing, juddering camerawork, and passion the characters have for the sandwich shop, for the dishes, and for one another – at first, it seems…

Ways to safely use ChatGPT

The title of this blog was chosen intentionally. With any new technology, we must proceed mindfully and avoid dangerous situations. In the case of using ChatGPT, my feeling is that companies dealing with sensitive client information must be…

7 Ways to Keep Customers Happy  

In a world with a growing number of vendors for a variety of commodities, it can be tough to attract and retain customers. For example, if I get sick of one streaming service because they increased their prices or updated their household sharing…

Your Call is Important to Us

We recently switched internet service providers. We put it off as long as we could to avoid the headache until we couldn't take the sporadic buffering when streaming our favorite shows (have you seen Severance?). The sales experience was straightforward…

It’s all about the people.

Safe in the knowledge we would be 9+ hours away from a recent terrorist attack on the border with DRC, we felt emboldened and excited upon arrival in Entebbe. Familiar faces at the Marriott Protea Hotel greeted us at the airport, and the next…

There are no words.

2023 After a three-year hiatus post-COVID, I assembled a group of 12 people to visit the school @Ideba supports in Uganda this month – projects including painting; designing and stocking a library; and providing guidance for businesses…

The Golden (Flake) Standard of Customer Service

In a society filled with hustle culture, most people don’t know how or when to stop and ask for help. The refusal to seek help dials down to the common question: why let someone help, when I can do it better myself? Or moreover: why let someone…