
Ahem, that was MAYhem!
The month of May is notoriously busy and stressful – now coined…

Thanks for voting! Would you like a sticker?
I first worked at my polling place in November 2021. We were…

AI follies, part douze
A writer named Adam Kucharski wanted to test Microsoft Copilot’s…

Sometimes you just have to stop and look for whales
Over the past couple weeks, I have found myself checking my Facebook…

Is your customer research giving you the full picture?
CSAT programs are one of the most effective ways to measure customer…

When “What next?” finally arrives
For as long as I can remember life was measured in school years.…

AI shouldn’t be your strategy. Your customers should be.
The big promise
Last week, someone told me, “AI is going…

The story behind the numbers: Rethinking school absenteeism
I’d be lying if I said that my two teenagers are always on…

What a doberman taught me about slowing down to go faster
Birdie, my rescue Doberman, has two speeds: slow and slower.…