Winter is Here

I have a confession to make. I haven’t watched the new episode of Game of Thrones yet. While I am a fan of the show, I’m still a season behind (which made researching the show without reading any spoilers particularly treacherous). It’s…

University Admissions Scandals. Turning a negative into a positive.

Over the past few weeks, we have all had front-row seats to the University Admissions Scandal, which we all recognize is wrong on so many levels – especially the impact it has had on talented, gifted students that were truly worthy of places…

Why Aren’t You Responsive?

I often judge professionals by their responsiveness, or lack thereof. Communication is a key component of providing exceptional client service. When I say “client”, I don’t mean just the external person you are servicing. Client’s…

The Lure of the Robot Doctor

You may have seen a news article or the viral video about a man who was informed he was dying by a telepresence robot.  Per the NY Post, the patient was told the doctor was making rounds and would speak to him and his family. They were…

Students on Fyre

Of all the things that the news cycle has brought us in the turmoil of the past few years, nothing has sucked me in more than the Varsity Blues College Entry Fraud scandal.  Maybe because I was angry at hearing from first grade that my…

Personality Matters More…

Like many people I know who work in marketing and sales, my guilty pleasure is watching episodes of Shark Tank online. This is a reality TV show where entrepreneurs make presentations to a panel of business personalities with the hope of getting…

Tracking the Political Hot Spots

When we extract customer impressions of our client’s products and services, we embrace the beauty of meaningful data.  Similarly, as conversations turn to politics – as they oftentimes do in today’s contentious times – sources of…

Would You Like Some Coffee with Your Aesthetics?

Recently I was working in a café, people watching every time I took a sip of my cappuccino. The café was very pleasing to the eye. White tile, driftwood accents, greenery hanging from every wall and natural lighting filled the space. After…

Did You Buy into Valentine’s Day this Year?

To me, Valentine’s Day is an odd quasi-holiday unlike other commonly celebrated holidays. It can be polarizing: a fun day of heart-shaped candy and flowers for some, and for others, a day wrought with anxiety they feel could make or break…

Headphones. Man’s New Best Friend.

Over the past 2-3 years, I’ve noticed an increase of people using their cell phones as walkie-talkies, and/or wanting to share their FaceTime moments with the world, in public places like coffee shops, restaurants, mass transit and airports. All…