Rapid Way to Bring Client Service Principles to your Business

Since Ideba was founded almost a decade ago, we’ve always prided ourselves on great customer service. In 10 years, we’ve never missed a client deadline, even with some crazy timelines… and have maintained an average customer satisfaction…

Facts About Customer Service

If you’ve been following my past blogs, you have probably noticed a common theme. Customer service. You might not always think about the service you are providing, but I’m sure you’re always thinking about the service you are receiving.…

Watch some old (and I mean really old) movies

The other day I watched a 1946 film called “The Big Sleep” starring Humphrey Bogart and Lauren Bacall.  It’s from a period referred to as Classic Hollywood – a period that spanned the 1930s, 40s, and into the 50s. It includes some…

Your ISP is ruining Christmas

Every week for the past five years there has been an article about the decline of the traditional ad agency. I always smile, knowing that is too broad a stroke made on the industry. The real nail in the coffin is not the agency all up, but…

Saying Goodbye to the Hipster

For no apparent reason, I’ve always been amused by the reemergence of the term “hipster.” Merrily contemplating the term one day, I decided to do a little research on it.  Turns out that I had a pretty accurate take on its history:…

Staying in Style for Back-to-School

Parents are rejoicing across the country as they send their kids back for the first month of school. Last week, most schools reopened their doors for the new school year. And leading up to this, as with every year before, we were bombarded…

Starbucks Wastes No Time This Year with PSL Release

Big news on college campuses across America that Starbucks officially launched their famous Pumpkin Spice Latte (PSL), normally a fall-season special, on August 28th this year. It is an unprecedently early release date for a product historically…

Do You Think You'll Ever Win the Lottery?

I periodically buy lottery tickets, and like many others, try to figure out how I’d spend the $100M prize. I typically start with non-profits, and work through the bucket list, including looking after friends, family and co-workers. Admit…

Communication and Conference Calls

I’ve been spending a lot of time helping clients to enhance their staff’s level of service. In the world that we live in everyone expects the red carpet to be rolled out for them. We all want, and most of the time expect, that special…

Science Suggests Too Much Money Makes You Douchey

Researchers devised a set of experiments to test the age-old thesis that money is corollary, power, corrupt. Per the Washington Post: “In one experiment, the researchers stationed themselves at a busy intersection with four-way stop…