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Two critical lessons in exceptional service from episode 9 of The Bear

After the intensity of The Bear season 1 on Hulu – the ferocity and volume of dialogue, tight framing, juddering camerawork, and passion the characters have for the sandwich shop, for the dishes, and for one another – at first, it seems…
A man chats with an artificial intelligence chat bot

Ways to safely use ChatGPT

The title of this blog was chosen intentionally. With any new technology, we must proceed mindfully and avoid dangerous situations. In the case of using ChatGPT, my feeling is that companies dealing with sensitive client information must be…
man talking on phone

7 Ways to Keep Customers Happy  

In a world with a growing number of vendors for a variety of commodities, it can be tough to attract and retain customers. For example, if I get sick of one streaming service because they increased their prices or updated their household sharing…
magnifying glass between happy and sad faces

Your Call is Important to Us

We recently switched internet service providers. We put it off as long as we could to avoid the headache until we couldn't take the sporadic buffering when streaming our favorite shows (have you seen Severance?). The sales experience was straightforward…
man with two women at a small print shop

It’s all about the people.

Safe in the knowledge we would be 9+ hours away from a recent terrorist attack on the border with DRC, we felt emboldened and excited upon arrival in Entebbe. Familiar faces at the Marriott Protea Hotel greeted us at the airport, and the next…