The difference between ordinary and extraordinary customer service can make all the difference. Service excellence can differentiate you in the marketplace, and turn mere customers into long-term clients and advocates. Bringing the service you expect as a partner to everyone in the organization.
With tenured five-star customer service experience, Ideba has the resources to help you elevate your service levels to the extraordinary. Bypassing one size fits all, we survey customers and work with stakeholders to identify service strengths and areas in need of improvement. We examine your objectives and outcome expectations to create a training program exclusive to your organization’s needs—one that captures areas for training, development, and process refinement. Once stakeholders are satisfied that the program aligns with your company goals, we present the in-person training to your staff.
Post-training, we observe on-site to monitor execution of service standards while delivering real-time feedback. We also provide management training sessions to help empower leaders to support and uphold the newly defined company standards of service.
As services grow importance, so must quality of service. More and more, the bottom line depends on it.