stacked wood block puzzle with magnifying glass icon around brain icon

We provide you with actionable business insights wrapped in quality work and exceptional client service

How can we help?

Help me better understand my customer’s needs Help me scale my marketing content creation Help me empower sales teams for success Help me achieve customer service excellence

Companies gain the most from proven processes customized to fit specific needs

Ideba’s combination of tested methodology and the personal touch ensure that you gain:

  • The right insights to fuel improved strategic decision-making
  • Content that influences
  • Consultants that enable
  • Training that lifts you to the top of the heap
looking at research icon

Research

Learn More
conversation icon

Consulting

Learn More
creative icon

Creative

Learn More
training icon

Training

Learn More

96%

CSAT score graphic

Average customer satisfaction (CSAT) score from 2018 through 2024

Clients

 
OnBoard logo
recurly logo
servicenow logo
Symphony Talent logo
timely care logo
University of Idaho logo
OnBoard logo
recurly logo
servicenow logo
Symphony Talent logo
timely care logo
University of Idaho logo

ABOUT

Ideba is a consulting, research and creative firm focused on providing measurable benefits to our clients while creating positive change in the communities in which we do business. We do not define our success principally on the bottom line, but on the success we create for our customers.

Our team hails from varied backgrounds and blend their different perspectives to deliver the best work for each individual client need. Our combined insights and experience allow us to create strategically sound, customer-relevant, and creatively stimulating work.

Ideba strives to provide the best in customer service within a reasonable timeframe and at a reasonable price. We believe high quality work driven by strong customer insights, strategically targeted, delivers maximum value to help our clients succeed.

David Sly

president

James Rice

digital experience

Leonce Gaiter

strategy/writing

Lee Sumner

research

Aaron Baldwin

creative

Jenna Whelan

consulting/research

Dan Rosen

creative

Mylène Kerschner

consulting/research

Leah McQuillan

research

Jenna Eisenberg

research/consulting

Kristen Higgins

research

Tamara Clarke

research

Kaila Joynes

research

CJ Andrews

research

Gabriela Barragan

consulting

Joe Brown

research/writing

Jenna Gieszler

research

GIVING BACK

We’re proud to give back in areas Ideba does business. A recent highlight was rebuilding in Florida after Hurricane Milton, teaming up with the Anderson family from Beaumont, TX, whose home we helped rebuild in 2017 and 2018 after Hurricane Harvey.

The Ideba team and others in front of a partially painted building with paint rollers.
Two adult men building a wooden fence.

BLOG

The Power of Memorable Customer Service: Stories That Stick

When Jenna Whelan and I facilitate white-glove service trainings, one of my favorite parts comes right at the beginning. As we get started, we ask everyone to share the best customer service experience they’ve ever had, and to explain why it stands out. We regularly hear stories of customer service providers anticipating needs, going above […]Read more

CONTACT

"*" indicates required fields

Name*
Email*
This field is for validation purposes and should be left unchanged.

Portland

6279 SE Genrosa Street
Hillsboro, OR, 97123

425.638.3797