man talking into microphone and waving at computer

The Power of Exceptional Service: The Art of Effective Communication and Responsiveness

In today's fast-paced world, where customers have numerous options at their fingertips, providing exceptional service has become crucial for businesses to stand out from the competition. We just completed (4) two-hour service training sessions…
model of brain sitting on cpu

The AI threat is news again

AI is having another moment. Every few years it grabs the attention and dominates the headlines. Most major newspapers have a weekly take on it. More than ever, companies tout the most rudimentary machine learning as AI to veil themselves in…
people in negotiation

Active Listening: The Meaning Behind the Message

How we listen has a measurable effect on the quality of information the other person expresses. In Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People® he explains that most people listen with the intent to reply,…