
AI follies, part douze
A writer named Adam Kucharski wanted to test Microsoft Copilot’s…

Sometimes you just have to stop and look for whales
Over the past couple weeks, I have found myself checking my Facebook…

Is your customer research giving you the full picture?
CSAT programs are one of the most effective ways to measure customer…

When “What next?” finally arrives
For as long as I can remember life was measured in school years.…