
Celebrating Pride and the Power of Being Heard
This past weekend, I celebrated Pride with my community in Denver,…

Why Dedicated Event Planners Are a Smart Investment for 2026 Events
As companies begin to map out their 2026 priorities, corporate…

Are AI-powered searches finding your business?
Let’s think beyond AI tools from the end-user perspective.…

Connecting with Customers, Mindfully
In today’s ever-connected, busy, online world, regular customer…

AI is great – if accuracy is optional
Significant players in tech seem to have adopted AI as a religion.…

Emotion in Market Research
Are you confident your market insights are telling the full story?…

The Evolving Role of the CRO
Sales is hard!
Many Sales leaders set new stretch goals…

The Power of Memorable Customer Service: Stories That Stick
When Jenna Whelan and I facilitate white-glove service trainings,…

Simple is Better: A Life Lesson from My Kitten
I recently adopted a kitten — the cutest little mischief-maker.…