Will tech be forced to pay its fair share?

Two separate actions—one a US lawsuit and the other a Canadian law—begin to inject some sanity into issues of ownership, copyright, and technology’s relationship with each. Canada’s Online News Act, effective at the end of this year,…

Transforming Customer Service Through our Bespoke White Glove Service Training

The line between ordinary and extraordinary customer service can be thin, yet it can make a world of difference. Service excellence is not just about meeting customer expectations, but exceeding them, turning casual customers into long-term…

‘Everyday People Doing Everyday Things’ Videos

Has anyone found their family (kids in particular), friends, or themselves interested in watching videos of everyday people doing everyday things lately? Nothing spectacular, like professional sports or performances, but simple or routine activities?…

Research, Consulting, and Crocheting

My aunt recently taught me how to crochet, and I love it! As a research analyst and coordinator, I’ve learned the many ways that crocheting relates to my profession and helps me continue to provide quality work. I thought this blog would…

The Cheese Tax

I’ve noticed a lot of marketing has adopted heavier tones in response to society’s most important and critical topics of conversation: mental health, social/environmental responsibility, safety, and exploration using technology to do more…

Five minutes (or more, if you have them!) to better health

My weather app shows it’s going to be beautiful in Philadelphia next week, and forecasts like this are only one of the many reasons June is my favorite month of the year. It’s so much easier to get out of bed and take that walk before work…

The Power of Exceptional Service: The Art of Effective Communication and Responsiveness

In today's fast-paced world, where customers have numerous options at their fingertips, providing exceptional service has become crucial for businesses to stand out from the competition. We just completed (4) two-hour service training sessions…

The AI threat is news again

AI is having another moment. Every few years it grabs the attention and dominates the headlines. Most major newspapers have a weekly take on it. More than ever, companies tout the most rudimentary machine learning as AI to veil themselves in…

Active Listening: The Meaning Behind the Message

How we listen has a measurable effect on the quality of information the other person expresses. In Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People® he explains that most people listen with the intent to reply,…

The impact of confirmation bias on decision making

The other day I was watching a YouTube video, which depicted various “mind traps” that affect how we see the world. Mind traps in the world of psychology are called cognitive distortions, aka ways our brain can trick us into a false reality.…