young boy with cardboard jet pack

Wingsuit Customers

As we fast approach the era of low friction and personalized customer interactions, businesses are facing shifts that have dramatic impact on their operational models.  The sweet collision of user expectations and technology doesn’t allow…
cubes changing from fact to fake

Big Brother Is Not Winning

Are you someone who leans toward “ownlife?” Perhaps you are perpetrating a “thoughtcrime?” Questions you’d ask yourself in the world of Big Brother in George Orwell’s 1984.  These propaganda terms helped influence the minds of the…
silhouettes on mountain top

Capitalize on Your Successes

Most readers have heard the inspirational proverb that people attain success when they stand up more times than get knocked down: “fall down seven times, get up eight." We also often hear that failure is a part of life and we can always try…
people at a party

Building Your Network through Relationships

Everyone recommends networking as the key to starting your career, advancing in your career or building a loyal customer base. In fact, around 80% of job opportunities are found through networking. As for myself and all the other introverts…
tablet with tv show

Winter is Here

I have a confession to make. I haven’t watched the new episode of Game of Thrones yet. While I am a fan of the show, I’m still a season behind (which made researching the show without reading any spoilers particularly treacherous). It’s…
graduation cap and money

University Admissions Scandals. Turning a negative into a positive.

Over the past few weeks, we have all had front-row seats to the University Admissions Scandal, which we all recognize is wrong on so many levels – especially the impact it has had on talented, gifted students that were truly worthy of places…
checking email illustration

Why Aren’t You Responsive?

I often judge professionals by their responsiveness, or lack thereof. Communication is a key component of providing exceptional client service. When I say “client”, I don’t mean just the external person you are servicing. Client’s…
robot doctor

The Lure of the Robot Doctor

You may have seen a news article or the viral video about a man who was informed he was dying by a telepresence robot.  Per the NY Post, the patient was told the doctor was making rounds and would speak to him and his family. They were…
graduation cap and money

Students on Fyre

Of all the things that the news cycle has brought us in the turmoil of the past few years, nothing has sucked me in more than the Varsity Blues College Entry Fraud scandal.  Maybe because I was angry at hearing from first grade that my…