Generative AI tools do not absolve us of thinking

If you write content of any kind, I’m willing to bet (do you have Venmo?) you’ve played around with at least one Generative AI tool to test its capabilities and determine if it’s a good sidekick in churning out content-related tasks. It’s…
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Work/Life Balance

I decided to share some personal thoughts in this Blog post. We all have different perspectives when it comes to work/life balance… some focus on “time”. Others focus on specific hobbies and interests. Some are extremely deliberate about…

Navigating Last-Minute Client Requests Gracefully

Last-minute client requests are common in the business world and may throw off your carefully crafted plans. How you handle those requests can make or break your reputation. It all comes down to maintaining composure and reassuring your clients…

From Data to Decisions: Business Intelligence for Competitive Advantage

In today's hyper-competitive business landscape, data isn't just an asset—it's the lifeblood of strategic decision-making. Yet, despite the overwhelming volume of data generated every second, many companies struggle to transform this raw information…

Attention to detail goes a long way

Attention to detail feels so simple but is very complex and requires deliberate thought and energy. I sometimes find that people choose speed over detail. Guess what? Doing things fast won’t matter if the details are incorrect. In fact, you…

Can’t find time? Find a way.

And, no – multitasking is not the answer. We know that focus, accuracy, attention to detail, service, and quality are compromised when you are spread too thin. Whether you have 10 tables that need their checks, refills, and extra sauce on…

Fundamental Truths

Throughout my career I have paid significant attention to learning fundamental rules that consistently lead to success when applied. Removing all factors of circumstance, luck, bias, and favorable conditions, these are the practical and true…

White-glove service is in the details

In preparation for a recent flight, I downloaded all four episodes of Netflix’s Working: What We Do All Day, figuring I’d maybe watch part of one – in addition to listening to a few podcasts, answering some emails, and hopefully taking…
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Tech desperately wants AI for its ‘next big thing’

AI is a bit of a mess right now: “The race to lead AI has become a desperate hunt for the digital data needed to advance the technology. To obtain that data, tech companies including OpenAI, Google, and Meta have cut corners, ignored corporate…