people feeding a dog

The Cheese Tax

I’ve noticed a lot of marketing has adopted heavier tones in response to society’s most important and critical topics of conversation: mental health, social/environmental responsibility, safety, and exploration using technology to do more…
Middle-aged man with gray hair and beard

Five minutes (or more, if you have them!) to better health

My weather app shows it’s going to be beautiful in Philadelphia next week, and forecasts like this are only one of the many reasons June is my favorite month of the year. It’s so much easier to get out of bed and take that walk before work…
man talking into microphone and waving at computer
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The Power of Exceptional Service: The Art of Effective Communication and Responsiveness

In today's fast-paced world, where customers have numerous options at their fingertips, providing exceptional service has become crucial for businesses to stand out from the competition. We just completed (4) two-hour service training sessions…
model of brain sitting on cpu

The AI threat is news again

AI is having another moment. Every few years it grabs the attention and dominates the headlines. Most major newspapers have a weekly take on it. More than ever, companies tout the most rudimentary machine learning as AI to veil themselves in…
people in negotiation

Active Listening: The Meaning Behind the Message

How we listen has a measurable effect on the quality of information the other person expresses. In Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People® he explains that most people listen with the intent to reply,…
conversation around table

The impact of confirmation bias on decision making

The other day I was watching a YouTube video, which depicted various “mind traps” that affect how we see the world. Mind traps in the world of psychology are called cognitive distortions, aka ways our brain can trick us into a false reality.…
team with thumbs up

Strengthening Our Team and Community Through the Bowery Mission Initiative

Last week, our remote team members from across the country gathered in New York City for an unforgettable, purpose-driven experience. As part of our commitment to making a positive impact on our community, we recently embarked on a volunteer…
blocks saying 4-day work week

The Journey to the 4 Day Work Week

The Journey to the 4-day work week is just getting started. This trend is at full capacity and has brought the attention to multiple countries, thousands of employers, and millions of people. So far, there have been reports from multiple countries…
top view of business colleagues shaking hands

The best deal benefits all

Out of curiosity, I’ve started asking people in my life to share the best advice they have ever received from someone else. They are always extremely powerful ideas that I find useful mulling over when I have time to sit and think. Here is…