
Can’t find time? Find a way.
And, no – multitasking is not the answer. We know that focus,…

Fundamental Truths
Throughout my career I have paid significant attention to learning…

White-glove service is in the details
In preparation for a recent flight, I downloaded all four episodes…

Tech desperately wants AI for its ‘next big thing’
AI is a bit of a mess right now:
“The race to lead AI has…
The Subjectivity of 1-10 Scale Ratings: Navigating Nuances in Customer Satisfaction
Customer satisfaction ratings serve as a vital tool for us at…

Smooth Implementations: Are you setting your customers up for success?
Prospective first-time home buyer here. As anyone who has bought…

We Are the Champions: Leveraging the Power of Customer Advocacy
If you live in the Pacific Northwest, moss is a part of life.…

Not all clients are created equal.
My curiosity was captured by a question posed last week on LinkedIn……

Am I Built for the Future?
Here's the thing: I'm a Gen X guy, smack dab in the digital evolution…