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Your Call is Important to Us

We recently switched internet service providers. We put it off…
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It’s all about the people.

Safe in the knowledge we would be 9+ hours away from a recent…
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There are no words.

2023 After a three-year hiatus post-COVID, I assembled a…
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The Golden (Flake) Standard of Customer Service

In a society filled with hustle culture, most people don’t…
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Will tech be forced to pay its fair share?

Two separate actions—one a US lawsuit and the other a Canadian…
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Transforming Customer Service Through our Bespoke White Glove Service Training

The line between ordinary and extraordinary customer service…
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‘Everyday People Doing Everyday Things’ Videos

Has anyone found their family (kids in particular), friends,…
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Research, Consulting, and Crocheting

My aunt recently taught me how to crochet, and I love it! As…
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The Cheese Tax

I’ve noticed a lot of marketing has adopted heavier tones…

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