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Two critical lessons in exceptional service from episode 9 of The Bear

After the intensity of The Bear season 1 on Hulu – the ferocity…
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Ways to safely use ChatGPT

The title of this blog was chosen intentionally. With any new…
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7 Ways to Keep Customers Happy  

In a world with a growing number of vendors for a variety of…
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Your Call is Important to Us

We recently switched internet service providers. We put it off…
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It’s all about the people.

Safe in the knowledge we would be 9+ hours away from a recent…
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There are no words.

2023 After a three-year hiatus post-COVID, I assembled a…
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The Golden (Flake) Standard of Customer Service

In a society filled with hustle culture, most people don’t…
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Will tech be forced to pay its fair share?

Two separate actions—one a US lawsuit and the other a Canadian…
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Transforming Customer Service Through our Bespoke White Glove Service Training

The line between ordinary and extraordinary customer service…

Ideba is a consulting, research and creative firm focused on providing measurable benefits to our clients while creating positive change in the communities in which we do business. We do not define our success principally on the bottom line, but on the success we create for our customers.

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