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Navigating the Attention Span Minefield

Today is my one-year anniversary of working at Ideba. Reflecting…
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Visiting all 50 States in the USA

Later this month, I’m heading to Bar Harbor, Maine. This trip…
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The Digital Renaissance: Technology’s Role in Elevating Customer Experience

In the modern business landscape, where differentiation is paramount,…
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The Potential of Customer References and Word of Mouth

Advertising campaigns flood every inch of our lives in today’s…
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Client Service Takes a Hit when Triple Booking Yourself for Meetings

In today's fast-paced world, juggling multiple tasks and meetings…
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Connecting Over Caps

This year, I was fortunate enough to participate in two opportunities…
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Two critical lessons in exceptional service from episode 9 of The Bear

After the intensity of The Bear season 1 on Hulu – the ferocity…
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Ways to safely use ChatGPT

The title of this blog was chosen intentionally. With any new…
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7 Ways to Keep Customers Happy  

In a world with a growing number of vendors for a variety of…

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