Tag Archive for: company

headphones and smartphone

Spotify On the Offensive Makes Joe Rogan “Weirdly Richer”

Top music streaming platform, Spotify, has continually made headlines over the past few weeks as they take a bold step forward into the realm of podcasts. Spotify is one of four major names playing to become the most popular and profitable…
hands reaching in

Supportive

As you’ve probably been reading, everyone at Ideba has been posting a blog of the one word that represents Ideba, from their point of view. When I was asked to come up with my one word, “supportive” immediately came to mind. This for…
customer support illustration

Ownership is the First Step to Resolution

A common complaint voiced by customers dealing with a company’s support team is that they don’t feel that anyone has fully taken ownership of their issue. In our work with clients as well as my experiences in dealing with companies as a…
business people working at one table

Reflecting on Opportunity and Ambiguity

As I am nearing the end of my second co-op (or internship) here at Ideba, I have been reflecting on my time with the company: my successes, areas for improvement, and my progress since my last co-op term. Something that came up recently was…
help center illustration

The Value of Services

I’ve taken a good college try at the smart home, from August locks to WeMo smart switches to the Nest thermostat.  Everything is a bit clunky.  This is after a good two decades of the technology industry learning how to make printer setup…
shaking hands

Relationships Matter, but not in Isolation

As Ideba celebrates its ninth birthday, I thought it would be good to look back at three ingredients that have driven our success to date. Since inception we’ve seen a lot of changes within our client base – M&A activity, new offerings,…
reception desk with bell

Bad Service Sabotages Second Chances

I am such a stickler for good service it pains me. I’m constantly disappointed with service levels, assuming that my expectations are just too high. I’ve experienced amazing service at several places across the US, and I’ve also experienced…