Tag Archive for: success

Can’t find time? Find a way.

And, no – multitasking is not the answer. We know that focus, accuracy, attention to detail, service, and quality are compromised when you are spread too thin. Whether you have 10 tables that need their checks, refills, and extra sauce on…

Fundamental Truths

Throughout my career I have paid significant attention to learning fundamental rules that consistently lead to success when applied. Removing all factors of circumstance, luck, bias, and favorable conditions, these are the practical and true…

The Subjectivity of 1-10 Scale Ratings: Navigating Nuances in Customer Satisfaction

Customer satisfaction ratings serve as a vital tool for us at Ideba to gauge the success of not just our client’s products and services, but our own work as well. The quintessential 10/10 rating is often the coveted benchmark. However, beneath…

Smooth Implementations: Are you setting your customers up for success?

Prospective first-time home buyer here. As anyone who has bought a house knows, this process can be stressful. For me, the saving grace has been having a knowledgeable and transparent realtor. On the internet, there are conflicting answers to…

We Are the Champions: Leveraging the Power of Customer Advocacy

If you live in the Pacific Northwest, moss is a part of life. The moist temperate climate is the perfect breeding ground for spores to spread easily and quickly. If you leave something outside all winter, I guarantee that by the spring solstice,…

Am I Built for the Future?

Here's the thing: I'm a Gen X guy, smack dab in the digital evolution crossroads, with a suitcase full of gadgets that have turned into nothing more than high-tech doorstops. My journey began with the unforgettable screech of dial-up internet,…
Your habits decide your future

Don’t leave crumbs, dissect your success, and give your obstacles credit!

It’s the end of February – arguably the most difficult time of year (in Western Pennsylvania, at least) to stay motivated. We’ve crawled out of the thick of post-holiday blues, kicked off New Year’s resolutions, and tried to celebrate…
Young businesswoman holding presentation to diverse group of people
,

Exceptional Customer Experiences Matter

Here on the Ideba blog, we’ve written many times about the value of providing excellent customer service, and how training your team can dramatically improve client satisfaction. We know how pivotal client service is from our own research,…
communication graphic blue

Transparency: The understated and underrated business quality

Two years ago, I got this awesome deal on my internet through Comcast. However, recently I found out that the 2-year contract was up, at which time the fine print allowed my bill to increase by 33%. Sneaky? Sketchy? I couldn’t put my finger…