Tag Archive for: #CustomerLoyalty

The Power of Memorable Customer Service: Stories That Stick
When Jenna Whelan and I facilitate white-glove service trainings,…

What’s Changing in Business Research? The Biggest Shifts in 2024
Every year, Ideba digs into what drives customer satisfaction,…

Emotional Intelligence: The Secret to a Lasting Competitive Edge
In my role at Ideba, I work with a company whose customers consistently…