Tag Archive for: business
Smooth Implementations: Are you setting your customers up for success?
Prospective first-time home buyer here. As anyone who has bought a house knows, this process can be stressful. For me, the saving grace has been having a knowledgeable and transparent realtor. On the internet, there are conflicting answers to…
Exceptional Customer Experiences Matter
Here on the Ideba blog, we’ve written many times about the value of providing excellent customer service, and how training your team can dramatically improve client satisfaction. We know how pivotal client service is from our own research,…
Why Executives and Marketing Leaders Need to Consider Research
In today’s fast-paced business environment, executives in leadership and marketing are often responsible for the task of driving innovation and influencing positive change within their organization. Inevitably, those looking to shake up the…
Transparency: The understated and underrated business quality
Two years ago, I got this awesome deal on my internet through Comcast. However, recently I found out that the 2-year contract was up, at which time the fine print allowed my bill to increase by 33%. Sneaky? Sketchy? I couldn’t put my finger…
Can’t beat a great partnership!
It is Thanksgiving week, but I promise I won’t talk turkey to you. On the radio, I’ve heard more and more people calling in to discuss the “unpopular opinion” of disliking turkey at Thanksgiving dinner, so I figured I’d play it safe…
Navigating the Attention Span Minefield
Today is my one-year anniversary of working at Ideba. Reflecting on this past year, one striking lesson stands out: the art of balancing distractions – work-related or otherwise – to produce high-quality work and deliver even higher-quality…
The Digital Renaissance: Technology’s Role in Elevating Customer Experience
In the modern business landscape, where differentiation is paramount, companies are in relentless pursuit of an elusive edge. Enter technology. A tool, once seen merely as a facilitator, has now emerged as a game-changer in sculpting unparalleled…
The Potential of Customer References and Word of Mouth
Advertising campaigns flood every inch of our lives in today’s fast-paced digital age, and finding trustworthy information can be overwhelming. As a customer looking for high-quality dining experiences, I recently began using Yelp more, an…
Client Service Takes a Hit when Triple Booking Yourself for Meetings
In today's fast-paced world, juggling multiple tasks and meetings has become the norm for many professionals. While it may seem like a way to be more efficient (which I’ve now heard from several clients), it’s dangerous to triple-book…