smiling smartphone
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Know What Your Customers Expect from Your Solutions — and Your Company

Judging from the customer satisfaction score (CSAT) and voice of the customer (VOC) research Ideba regularly conducts, customer expectations seem to be funneling into two main categories. The categories define what customers expect from the…
tradeshow booths
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Returning to In-Person Conferences

I had the chance to visit the RSA Security Conference yesterday at the Moscone center in San Francisco. Yes, it has been a while. But everyone there was returning with enthusiasm. The booth designs were brimming with energy and ideas. The hosts…
time to evaluate

Lack of an Agenda

As we continue to operate in a mostly virtual work environment, Zoom calls are still alive and well. As a matter of fact, I’d argue that we have far too many Zoom calls. If everyone was back in physical offices, there wouldn’t possibly…
teamwork in the sun

Do You Believe?

OK, that’s a question we often think of during the Holiday season, and many of us think back to early childhood years, when Santa was very real. In the last few weeks, I’ve reflected the importance of “belief” for a whole different…
ability analysis

Quantitative Meets Qualitative

Transitioning from scientific research into a world of business and market-related qualitative research was a very defining and enlightening step in my career. Given many opportunities to learn by example from my experienced colleagues, there…
graduation and diploma

A Letter to The Graduating Class of 2022

Dear Class of 2022, Congratulations! You finally made it! You have accomplished something so incredibly difficult and have shown resilience when adversities were thrown your way. Being a recent graduate, I remember how easy it was to overlook…
track meet

The 2022 Penn Relays

Philadelphia is an awesome city for running and biking, and last week was a big one for runners! Not only was the 10-mile Broad Street Run back again on Sunday – in person! – for its 42nd year, the University of Pennsylvania also hosted…
talking on video call

Overcoming Nervousness when Interviewing and Presenting

When I first started my career doing phone and in-person interviews – and then presenting research findings – I couldn't imagine getting through them without feeling completely awkward, nervous, unsure… pick your word… but can now attest…

Raising the Bar and Giving Thanks at the Ideba Annual Business Review

Borne as a remote team 12 years ago, we’ve always appreciated business reviews, for quality facetime, and to collaborate on new initiatives. Having weathered COVID as well as any firm, avoiding disruption to business operations, we’re proud…