Tag Archive for: relationships

couple sitting on airplane chairs

Bringing it Full Circle

In 2017 and 2018, the Ideba team and friends made three visits to Beaumont, TX – to help rebuild the Anderson family home after Hurricane Harvey. We chose to work with the Anderson’s for two reasons: they were living with their in-laws…
customer loyalty strategy

Using Great Customer Service as a Means of Differentiation in an Increasingly Commoditized World

Over the last decade, we’ve all experienced the increased automation of customer service, from telephone/online banking, to technical support, to checking in or out of hotels. The list is endless. We’ve also seen an increased emphasis…