Tag Archive for: employees

Using Research to Set Goals for 2022

As the new year approaches, we are all likely reflecting on the past two years and beginning to set goals for 2022. Personal goals, professional goals, and business goals for the year ahead. Personal goals and professional goals come from within.…

A Changing Family Dynamic – wise words from two great bosses

The best piece of business advice I ever received was from @Andersbrown, a former Microsoft employee, and one of the founders at a former employer, Akona Systems. A super smart, highly engaging guy, from whom I learned a tremendous amount. His…
mature businessman and young work colleague discussing business while sitting together at a table in an office boardroom

A Different Approach to Performance Evaluations

Business professionals understand the purpose and value of performance evaluations. Most large businesses offer employees an evaluation once per year. Executives often claim the benefits of conducting evaluations revolve around career development…
frustrated traveler with luggage

Salvaging the Customer Relationship When Things Go Wrong

I love traveling, but detours and interruptions can make it incredibly frustrating. A recent travel experience reminded me that sometimes companies can’t fix their mistakes, but they can mitigate them effectively and leave customers feeling…

Training is Tanking

Training, in my opinion, is critical to any organization. Without training, how will your employees know what do to? How do they learn the values and goals of the company? Having worked for a luxury hotel company for most of my career,…