Posts

Engage Your Customers; Unlock Your Future Potential

Seems like the customer was always right, after all. Innovation doesn’t start with brainstorming in a small room of executives, it starts with unmet needs in the market, then delivering solutions that meet or resolve customer needs. How do…

5 Tips to Enhance Customer Service Experience

It should come as no surprise that a lack of training negatively impacts overall customer service. If you don’t train your staff as part of their onboarding, making it the foundation of their job, you are setting them (and yourself) up…

The Future is Here, or At Least on Its Way…

If you read my blog post a few months ago about self-driving cars, it should come as no surprise that I am excited about ongoing developments with futuristic transportation. What was once the domain of national organizations like NASA, is now…