Tag Archive for: accountability

The Power of Transparency: Building Trust Through Clarity

While conducting qualitative research interviews, I often hear the phrase “what goes on behind the curtain,” which speaks volumes about the challenges of transparency in business. Clients consistently desire better communication and increased…

The Power of One Hard Goal: Why Doing the Difficult Thing Matters

Every January, there’s a lot of talk about the ritual of setting New Year’s resolutions. By February, most of those well-intentioned goals are abandoned, left in the dust of holiday nostalgia. It’s easy to see why—lofty, vague goals…
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5 Tips to Enhance Customer Service Experience

It should come as no surprise that a lack of training negatively impacts overall customer service. If you don’t train your staff as part of their onboarding, making it the foundation of their job, you are setting them (and yourself) up…