Posts

Planning like “Normal”

There are a lot of “normal life” things missing from our new, socially distant, reality. Like many introverts, I don’t miss everything about the pre-COVID era (like crowded grocery stores and social gatherings I felt obligated to…

Vacation Dreaming

As we all dream about the day we can go back to our somewhat “normal” lives, and get back on the road, I’m sure I’m not the only one thinking about my next vacation destination. The hospitality industry, among others, has taken…
frustrated traveler with luggage

Salvaging the Customer Relationship When Things Go Wrong

I love traveling, but detours and interruptions can make it incredibly frustrating. A recent travel experience reminded me that sometimes companies can’t fix their mistakes, but they can mitigate them effectively and leave customers feeling…