Tag Archive for: opportunity

The Fall is About Gourds, Goals, and Getting Stuff Done

Fall is my favorite time of year, and not just because I’m a fan of scenic foliage or Halloween. As a kid, I relished the excitement of returning to school, equipped with a brand-new backpack and supplies. I didn’t mind saying goodbye to…
call center employees gathered around computer
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Transforming Customer Service Through our Bespoke White Glove Service Training

The line between ordinary and extraordinary customer service can be thin, yet it can make a world of difference. Service excellence is not just about meeting customer expectations, but exceeding them, turning casual customers into long-term…
young boy with cardboard jet pack

Wingsuit Customers

As we fast approach the era of low friction and personalized customer interactions, businesses are facing shifts that have dramatic impact on their operational models.  The sweet collision of user expectations and technology doesn’t allow…
business people working at one table

Reflecting on Opportunity and Ambiguity

As I am nearing the end of my second co-op (or internship) here at Ideba, I have been reflecting on my time with the company: my successes, areas for improvement, and my progress since my last co-op term. Something that came up recently was…