Tag Archive for: whitegloveservicetraining

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Airbnb’s White-Glove Experience vs. the Mediocre Standard

Airbnb has become a pioneer in the world of hospitality, not only for its diverse array of accommodations but also for the unique experiences it provides in terms of client service. As a frequent traveler, I use Airbnb to book exclusive, affordable…
turnaround time

Turning Around Customer Service

Last week, the Ideba team met in Palo Alto to have dinner with (surprise guest!) Oscar Munoz. It was so interesting to hear the former United Airlines CEO speak about how he turned around the airline through a somewhat surprising strategy:…
woman writing down a schedule

Client Service Takes a Hit when Triple Booking Yourself for Meetings

In today's fast-paced world, juggling multiple tasks and meetings has become the norm for many professionals. While it may seem like a way to be more efficient (which I’ve now heard from several clients), it’s dangerous to triple-book…
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Two critical lessons in exceptional service from episode 9 of The Bear

After the intensity of The Bear season 1 on Hulu – the ferocity and volume of dialogue, tight framing, juddering camerawork, and passion the characters have for the sandwich shop, for the dishes, and for one another – at first, it seems…
man talking on phone

7 Ways to Keep Customers Happy  

In a world with a growing number of vendors for a variety of commodities, it can be tough to attract and retain customers. For example, if I get sick of one streaming service because they increased their prices or updated their household sharing…
magnifying glass between happy and sad faces

Your Call is Important to Us

We recently switched internet service providers. We put it off as long as we could to avoid the headache until we couldn't take the sporadic buffering when streaming our favorite shows (have you seen Severance?). The sales experience was straightforward…
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The Golden (Flake) Standard of Customer Service

In a society filled with hustle culture, most people don’t know how or when to stop and ask for help. The refusal to seek help dials down to the common question: why let someone help, when I can do it better myself? Or moreover: why let someone…
call center employees gathered around computer

Transforming Customer Service Through our Bespoke White Glove Service Training

The line between ordinary and extraordinary customer service can be thin, yet it can make a world of difference. Service excellence is not just about meeting customer expectations, but exceeding them, turning casual customers into long-term…