Tag Archive for: whitegloveservice

The Critical Importance of White Glove Service Training

If you know me, you know I’m obsessed with customer service. I’m constantly singing from the rooftop when something goes well, and I’m quick to share a negative experience (just ask my husband). Having spent so much time working in hospitality…

Attention to detail goes a long way

Attention to detail feels so simple but is very complex and requires deliberate thought and energy. I sometimes find that people choose speed over detail. Guess what? Doing things fast won’t matter if the details are incorrect. In fact, you…
businesswoman holding lightbulb

The Digital Renaissance: Technology’s Role in Elevating Customer Experience

In the modern business landscape, where differentiation is paramount, companies are in relentless pursuit of an elusive edge. Enter technology. A tool, once seen merely as a facilitator, has now emerged as a game-changer in sculpting unparalleled…
customer satisfaction stars and faces

The Potential of Customer References and Word of Mouth

Advertising campaigns flood every inch of our lives in today’s fast-paced digital age, and finding trustworthy information can be overwhelming. As a customer looking for high-quality dining experiences, I recently began using Yelp more, an…
woman writing down a schedule

Client Service Takes a Hit when Triple Booking Yourself for Meetings

In today's fast-paced world, juggling multiple tasks and meetings has become the norm for many professionals. While it may seem like a way to be more efficient (which I’ve now heard from several clients), it’s dangerous to triple-book…
restaurant table and chairs
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Two critical lessons in exceptional service from episode 9 of The Bear

After the intensity of The Bear season 1 on Hulu – the ferocity and volume of dialogue, tight framing, juddering camerawork, and passion the characters have for the sandwich shop, for the dishes, and for one another – at first, it seems…
magnifying glass between happy and sad faces

Your Call is Important to Us

We recently switched internet service providers. We put it off as long as we could to avoid the headache until we couldn't take the sporadic buffering when streaming our favorite shows (have you seen Severance?). The sales experience was straightforward…
two men shaking hands at a table with others

The Golden (Flake) Standard of Customer Service

In a society filled with hustle culture, most people don’t know how or when to stop and ask for help. The refusal to seek help dials down to the common question: why let someone help, when I can do it better myself? Or moreover: why let someone…