Tag Archive for: whitegloveexperience

Navigating Last-Minute Client Requests Gracefully

Last-minute client requests are common in the business world and may throw off your carefully crafted plans. How you handle those requests can make or break your reputation. It all comes down to maintaining composure and reassuring your clients…
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Airbnb’s White-Glove Experience vs. the Mediocre Standard

Airbnb has become a pioneer in the world of hospitality, not only for its diverse array of accommodations but also for the unique experiences it provides in terms of client service. As a frequent traveler, I use Airbnb to book exclusive, affordable…
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Turning Around Customer Service

Last week, the Ideba team met in Palo Alto to have dinner with (surprise guest!) Oscar Munoz. It was so interesting to hear the former United Airlines CEO speak about how he turned around the airline through a somewhat surprising strategy:…