Tag Archive for: United Airlines

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Turning Around Customer Service

Last week, the Ideba team met in Palo Alto to have dinner with (surprise guest!) Oscar Munoz. It was so interesting to hear the former United Airlines CEO speak about how he turned around the airline through a somewhat surprising strategy:…
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New Year, Same Loyalty

The beginning of a new year is the best time to determine your hotel and airline of choice. I have many friends that travel a lot, but don’t have one airline or one hotel chain that they frequent. The problem with that is that…