
There are no words.
2023
After a three-year hiatus post-COVID, I assembled a…

The Golden (Flake) Standard of Customer Service
In a society filled with hustle culture, most people don’t…

Will tech be forced to pay its fair share?
Two separate actions—one a US lawsuit and the other a Canadian…

Transforming Customer Service Through our Bespoke White Glove Service Training
The line between ordinary and extraordinary customer service…