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There are no words.
2023
After a three-year hiatus post-COVID, I assembled a group of 12 people to visit the school @Ideba supports in Uganda this month – projects including painting; designing and stocking a library; and providing guidance for businesses…
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The Golden (Flake) Standard of Customer Service
In a society filled with hustle culture, most people don’t know how or when to stop and ask for help. The refusal to seek help dials down to the common question: why let someone help, when I can do it better myself? Or moreover: why let someone…
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Will tech be forced to pay its fair share?
Two separate actions—one a US lawsuit and the other a Canadian law—begin to inject some sanity into issues of ownership, copyright, and technology’s relationship with each.
Canada’s Online News Act, effective at the end of this year,…
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Transforming Customer Service Through our Bespoke White Glove Service Training
The line between ordinary and extraordinary customer service can be thin, yet it can make a world of difference. Service excellence is not just about meeting customer expectations, but exceeding them, turning casual customers into long-term…