Hospitality and customer service go hand in hand – both focus on creating positive, memorable experiences for customers. While customer service addresses needs and resolves issues, hospitality takes it a step further by making customers feel…
https://idebamarketing.com/wp-content/uploads/2025/03/hotel-accommodation-call-bell-on-reception-desk-2023-11-27-05-20-54-utc-scaled-e1742310846932.jpg9402560Jenna Whelanhttps://idebamarketing.com/wp-content/uploads/2022/10/Ideba-logo-new-130x53-1.pngJenna Whelan2025-03-19 09:30:342025-03-19 09:30:34Hospitality Mindset Helps Improve Service
Last week, the Ideba team met in Palo Alto to have dinner with (surprise guest!) Oscar Munoz. It was so interesting to hear the former United Airlines CEO speak about how he turned around the airline through a somewhat surprising strategy:…
https://idebamarketing.com/wp-content/uploads/2023/11/1698983468070.jpg8781170Jenna Whelanhttps://idebamarketing.com/wp-content/uploads/2022/10/Ideba-logo-new-130x53-1.pngJenna Whelan2023-11-09 15:06:392024-02-22 13:29:43Turning Around Customer Service
In the modern business landscape, where differentiation is paramount, companies are in relentless pursuit of an elusive edge. Enter technology. A tool, once seen merely as a facilitator, has now emerged as a game-changer in sculpting unparalleled…
https://idebamarketing.com/wp-content/uploads/2023/10/businesswoman-holding-light-bulb-with-innovative-a-2022-11-10-08-17-48-utc-scaled.jpg14592560Jenna Whelanhttps://idebamarketing.com/wp-content/uploads/2022/10/Ideba-logo-new-130x53-1.pngJenna Whelan2023-10-09 13:48:342023-10-09 13:48:36The Digital Renaissance: Technology’s Role in Elevating Customer Experience
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