https://idebamarketing.com/wp-content/uploads/2017/03/66338820_s.jpg 300 450 Aaron B https://idebamarketing.com/wp-content/uploads/2016/03/IDEBA_LOGO_125x49.png Aaron B2017-03-07 08:29:142017-03-21 08:08:50Salvaging the Customer Relationship When Things Go Wrong
I love traveling, but detours and interruptions can make it incredibly frustrating. A recent travel experience reminded me that sometimes companies can’t fix their mistakes, but they can mitigate them effectively and leave customers feeling…
https://idebamarketing.com/wp-content/uploads/2016/06/15806786_s.jpg 450 450 Jenna Whelan https://idebamarketing.com/wp-content/uploads/2016/03/IDEBA_LOGO_125x49.png Jenna Whelan2016-06-15 06:42:522016-06-28 09:52:22Are you part of the problem? Or the solution?
In almost every industry, companies aim to please their customers (at least they should). I recently took a United flight from Houston, TX to Tampa, FL. Once we pulled away from the gate and lined up to take-off, a major storm came in. All flights…
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