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Personalized Tech: Great When It Works

There is nothing better than trying out new technology and having it transform the way you were consuming a service.  For example, I stumbled across this list of Netflix codes and it enabled searching shows by way of numerous unique categories.…
generic versus personalization

Personalization or go generic?

Having spent most of my career in hospitality, I see things very different than most. I have a special eye for detail and also for errors. Most of that relates to my own hotel experiences. I can almost guarantee that my experience of staying…