Tag Archive for: CustomerSuccess

Customers Don’t Just Want Data. They Want Direction.

As a business, one of the most important questions you can ask is: What do our customers truly need? Our research shows that dashboards and reporting are now baseline expectations; what customers really want is prescriptive guidance. With…

The Evolving Role of the CRO

Sales is hard! Many Sales leaders set new stretch goals year over year, sometimes without any shift in business fundamentals – increasingly relying on upselling and cross-selling to drive higher revenues. Turnover is high among salespeople…

‘Tis always the season for exceptional service

In my February blog post, I discussed waning motivation as we experience post-holiday blues and struggle to convert resolutions into healthy habits and lifestyle changes. That was 2 months into the new year, and here we are now with less than…