Tag Archive for: customerservice

Emotional Intelligence: The Secret to a Lasting Competitive Edge

In my role at Ideba, I work with a company whose customers consistently praise the sales team’s friendly and personable approach. It’s remarkable how a positive sales experience can influence the outcome of a deal. I’ve frequently heard…

Navigating Last-Minute Client Requests Gracefully

Last-minute client requests are common in the business world and may throw off your carefully crafted plans. How you handle those requests can make or break your reputation. It all comes down to maintaining composure and reassuring your clients…
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Turning Around Customer Service

Last week, the Ideba team met in Palo Alto to have dinner with (surprise guest!) Oscar Munoz. It was so interesting to hear the former United Airlines CEO speak about how he turned around the airline through a somewhat surprising strategy:…
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Your Call is Important to Us

We recently switched internet service providers. We put it off as long as we could to avoid the headache until we couldn't take the sporadic buffering when streaming our favorite shows (have you seen Severance?). The sales experience was straightforward…
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The Golden (Flake) Standard of Customer Service

In a society filled with hustle culture, most people don’t know how or when to stop and ask for help. The refusal to seek help dials down to the common question: why let someone help, when I can do it better myself? Or moreover: why let someone…
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Transforming Customer Service Through our Bespoke White Glove Service Training

The line between ordinary and extraordinary customer service can be thin, yet it can make a world of difference. Service excellence is not just about meeting customer expectations, but exceeding them, turning casual customers into long-term…
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The Power of Exceptional Service: The Art of Effective Communication and Responsiveness

In today's fast-paced world, where customers have numerous options at their fingertips, providing exceptional service has become crucial for businesses to stand out from the competition. We just completed (4) two-hour service training sessions…