Tag Archive for: communication

The Power of Exceptional Service: The Art of Effective Communication and Responsiveness

In today's fast-paced world, where customers have numerous options at their fingertips, providing exceptional service has become crucial for businesses to stand out from the competition. We just completed (4) two-hour service training sessions…

Active Listening: The Meaning Behind the Message

How we listen has a measurable effect on the quality of information the other person expresses. In Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People® he explains that most people listen with the intent to reply,…

Shared experiences – still a staple to our culture?

Two events in the world of sports last month prompted me to think about the role shared experiences play in our lives, and specifically in a remote work environment these days. The first was the release of Super Bowl ads (in full or as teasers)…

Post-Pandemic Return to Work

The pandemic has rocked our world. I try to look at the glass half full and find the positive things that have happened as a result. The pandemic caused people to work in ways they would have never thought of. Pre-COVID, many companies would…

Communicating with Creatives

By nature of the industry, advertising and marketing agencies are filled with creative and artistic thinkers. While creative professionals often have a reputation for being imaginative and talented, business professionals occasionally express…
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Communication and Conference Calls

I’ve been spending a lot of time helping clients to enhance their staff’s level of service. In the world that we live in everyone expects the red carpet to be rolled out for them. We all want, and most of the time expect, that special…