Studies designed to
help you attract, retain,
and win back customers
Actionable insights to inform decision-making.
Studies designed to
Research services
Customer Satisfaction
Spot service gaps with real-time feedback before they cost you
Win/Loss Analysis
Learn why you win and lose deals to increase sales conversion rates
Voice of Customer
Discover unmet needs through in-depth qualitative interviews
Quantitative Research
Get hard numbers from surveys to justify strategic moves and drive thought leadership content
Product Research
Unearth valuable insights and perspectives that inform roadmap development based on customer needs
Approach
Every organization benefits when decisions rest on solid evidence. We blend in-depth interviews with robust surveys to provide the stories plus the data that help you consistently understand and meet customer needs. The ROI is boundless.
Delivering results
40%+
Tailored recruitment
Target your existing customers, prospects, or personas, and we take it from there — managing all invitations, often achieving 40%+ response rates
Expert interviews
Senior analysts conduct Zoom sessions that uncover root-cause insights beyond surveys alone
85%
Actionable deliverables
You benefit from prioritized recommendations, with 85% of clients able to implement them within 30 days, driving a measurable ROI
Annual trend reports
Year-over-year analysis provides context for strategic planning and budgeting
Additional resources
Each year, Ideba explores the factors driving customer satisfaction, deal successes, and losses. The trends tell us a lot about what businesses are getting right… and where they’re falling short.
