Tag Archive for: customerservice

Emotional Intelligence: The Secret to a Lasting Competitive Edge

In my role at Ideba, I work with a company whose customers consistently…

Navigating Last-Minute Client Requests Gracefully

Last-minute client requests are common in the business world…
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Turning Around Customer Service

Last week, the Ideba team met in Palo Alto to have dinner with…
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Your Call is Important to Us

We recently switched internet service providers. We put it off…
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The Golden (Flake) Standard of Customer Service

In a society filled with hustle culture, most people don’t…
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Transforming Customer Service Through our Bespoke White Glove Service Training

The line between ordinary and extraordinary customer service…
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The Power of Exceptional Service: The Art of Effective Communication and Responsiveness

In today's fast-paced world, where customers have numerous options…

Ideba is a consulting, research and creative firm focused on providing measurable benefits to our clients while creating positive change in the communities in which we do business. We do not define our success principally on the bottom line, but on the success we create for our customers.

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