The Garfield post-it pad on my desk that reads, “my desk, my mess, my business” constantly reminds me that we as individuals and businesses all have messes we must confront. The important thing is to identify the messes quickly, figure out the solution, and make sure no one outside your company ever knows there was a problem. If you aren’t running into any challenges, you probably aren’t trying hard enough to grow, expand, and improve.
As consultants we are brought into challenging situations our clients are facing and need to be effective problem solvers. Here are three situations where clients brought us in to help clean up the mess.
- A customer gave our client the lowest satisfaction score possible and said they would never work with them again.
- Half of the participants in a sales incentive program did not complete the online registration and therefore could not begin participating.
- A client wanted to streamline the way it brought new products and services to market but the current system included 21 processes and several owners with distinct needs.
Tell us what you would do to help as a consultant in these situations. Check in this week on Tuesday, Wednesday, and Thursday to see what steps Ideba took.
-Stephanie Vanterpool, Research Director