The Gift of Giving

In the spirit of the upcoming holiday season (although over a month away), most people are thinking about family, vacation, shopping and gifts. I took a step back and started to spend a lot of time thinking about giving back. There are so many…

Password Manager, Here I Come

On October 14, the New York Times ran an article entitled “Hackers Prove They Can ‘Pwn’ the Lives of Those Not Hyperconnected.” The article chronicled the attempts of well-intentioned hackers to take over the life of minimally digitized…

Empowerment Leads to Standout Service

I feel like I rarely have memorable customer experiences (either good or bad), but I recently had a Costco experience that made me glad that I’m a member. I was working on my car and noticed that one of my tires was worn down to the cord…